Shipping & Returns
Last updated: September 2026
Thank you for supporting Assez Collage. Each order is prepared with care, and we want your artwork to arrive safely and for you to feel confident purchasing from us.
Processing Times
Orders are normally prepared and dispatched within [X–X business days] after your order has been confirmed.
Original artworks, limited editions, made-to-order pieces, or commissioned work may require additional preparation time. Where this applies, an estimated timeframe will be included in the product description or communicated to you directly.
Processing times are separate from shipping and delivery times.
UK Shipping
UK orders are shipped using [Royal Mail / courier / your chosen service].
Estimated delivery after dispatch:
[3–5 business days]
Shipping costs are calculated and displayed at checkout.
Where tracking is included with your chosen shipping method, tracking information will be sent to you once your order has been dispatched.
International Shipping
We currently ship to [countries/regions you ship to OR “selected international destinations”].
International delivery times vary depending on destination, carrier, and customs processing.
Customers outside [your country] may be responsible for customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Unless stated otherwise at checkout, these costs are the responsibility of the recipient.
Assez Collage is unable to control or predict customs processing times or charges.
Delivery Addresses
Please check your delivery address carefully before completing your order.
If you realise that you have entered an incorrect address, contact us at assezcollage@gmail.com as soon as possible.
We will do our best to update the address if the order has not yet been dispatched, but we cannot guarantee changes once an order is being processed or has been shipped.
Additional shipping costs resulting from an incorrect address supplied by the customer may be the customer's responsibility where permitted by law.
Packaging
Artwork is packaged carefully with the aim of protecting it throughout transit.
Where possible, Assez Collage aims to use thoughtful and appropriate packaging while ensuring that the artwork is adequately protected.
Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible at assezcollage@gmail.com.
Please include:
Your order number
A description of the damage
Clear photographs of the damaged artwork or item
Photographs of the external and internal packaging, where possible
Please keep the artwork and its packaging while we investigate the issue, as the delivery provider may request evidence.
Where an item is faulty, damaged in transit, or not as described, we will work with you to provide an appropriate remedy in accordance with your applicable consumer rights.
Change-of-Mind Returns
If you are legally entitled to cancel an online purchase, you may notify us that you wish to return the item within 14 days of receiving it.
After notifying us, please return the item within 14 days.
To begin a return, contact:
assezcollage@gmail.com
Please include your name and order number.
Items should be returned in their original condition and packaged securely to prevent damage during transit.
Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, the customer is responsible for the cost of returning the item.
We strongly recommend using a tracked or otherwise appropriate delivery service when returning original artwork.
Refunds
Once a return has been received, we will inspect the item and process any refund due to you.
Where your statutory right to cancel applies, eligible refunds will be issued within the legally required timeframe.
Where applicable, the original standard delivery charge will also be refunded. Any additional amount paid for an upgraded or express delivery method may not be refundable beyond the cost of our standard delivery option.
Refunds will normally be returned to the original payment method.
Your bank or payment provider may take additional time to display the funds in your account.
Condition of Returned Artwork
You may inspect an item as reasonably necessary to determine its nature and characteristics.
If an item has been handled beyond what would reasonably be permitted when examining it and its value has been reduced, we may be entitled to make an appropriate deduction from the refund where permitted by law.
Please return artwork securely and, where possible, using the original protective packaging.
Commissions, Bespoke & Personalised Artwork
Unless the item is faulty, damaged, or not as described, we may be unable to accept change-of-mind returns or cancellations for artwork that has been:
Personally commissioned
Custom-made to your specifications
Personalised for you
Substantially altered at your request
Any commission-specific cancellation or deposit terms will be provided before the work is confirmed.
Your statutory rights in relation to faulty, damaged, or misdescribed goods are not affected.
Original & One-of-a-Kind Artwork
Please note that an artwork being an original or one-of-a-kind piece does not, by itself, mean that statutory online cancellation rights do not apply.
Where the artwork was a standard item offered for sale through our website rather than created or personalised specifically for you, applicable consumer cancellation rights will continue to be honoured.
Exchanges
Because many Assez Collage pieces may be original or one of a kind, direct exchanges are not always possible.
If you would like a different available piece, please contact us and we will let you know what options are available.
Lost or Delayed Parcels
Delivery estimates are not guaranteed unless expressly stated.
If your parcel appears to be significantly delayed or lost, please contact assezcollage@gmail.com with your order number and we will investigate with the delivery provider.
Order Cancellations Before Dispatch
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been dispatched or entered production, we will aim to cancel it and issue any refund due.
For commissioned, bespoke, personalised, or made-to-order pieces, separate cancellation conditions may apply depending on whether work has already begun.
Questions?
For questions about shipping, returns, damaged artwork, or an existing order, please contact:
Assez Collage
Email: assezcollage@gmail.com
Website: www.assezcollage.com